Frequently Asked Questions
fg61 FAQ — answers to all your questions, right here
From deposits to account security, casino games to member profiles — you will find detailed answers to any question about fg61 on this page.
When a question comes up while using fg61, this FAQ page is your first stop. It is organised into four sections with a total of 24 questions and answers — how to make deposits, keeping your account secure, casino game rules, and managing your member account. Every answer is written in plain English so Bangladeshi players can understand it easily. If you cannot find an answer to your question, you can reach us via 24/7 live chat or email.
Frequently Asked Questions
Click on the questions below by category and read the answers.
Deposits
After logging in to fg61, go to the Payment section and select Nagad. Send money from your Nagad app to the number shown there, then submit the transaction ID. Your balance will be updated within a few minutes. Please note, the minimum deposit amount is ৳500.
For every payment method at fg61 — bKash, Nagad, Rocket, and Upay — the minimum deposit amount is ৳500. Deposit requests below this amount are not processed. So before sending money through any method, make sure the amount is at least ৳500.
First, check your bKash, Nagad, Rocket, or Upay app to confirm the transaction was successful. If it was, contact live chat with the transaction ID and amount. Usually the balance is credited within a few minutes, though occasionally the system verification may take a little longer. The support team will resolve it quickly.
Yes, bKash is completely safe. fg61 uses SSL encryption, so your payment information stays protected. However, only send to the number shown on fg61's official site — do not send money to any third-party number or through any other channel. The number displayed on the payment page may be different for each deposit.
The minimum withdrawal amount at fg61 is ৳1,000. Once a withdrawal request is approved, the money generally reaches your bKash, Nagad, Rocket, or Upay account within 1 hour. In urgent situations, contact live chat and the support team will assist you.
Rocket is a mobile wallet service from Dutch-Bangla Bank. Anyone with a Dutch-Bangla Bank account or a Rocket number can use it. At fg61, you can both deposit and withdraw using Rocket, and the minimum amounts are the same: ৳500 for deposits and ৳1,000 for withdrawals.
Account Security
Fake sites often look like fg61 but have a slightly different domain — such as extra numbers or hyphens. Always confirm the address bar in your browser shows https://fg61.lat. Instead of clicking links received on social media or messages, type the address directly. If you are unsure, let support know.
Create a password using at least 10 characters, combining uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Avoid your date of birth or easily guessable words. Keep a separate password for fg61 that you do not use on any other site. Using a password manager makes this easier.
Your OTP and mobile banking PIN are the keys to your account. If someone knows them, they can steal money from your bKash, Nagad, or Rocket. fg61's support team will never ask for an OTP or PIN. If anyone requests this information and claims to be a fg61 representative, disconnect immediately and inform us.
The first thing to do is change your password immediately. Then check your login history, and if you see signs of access from an unfamiliar device, log out of all devices. After that, contact live chat or email [email protected] with the details. The support team will help secure your account.
Yes. fg61 uses SSL (Secure Sockets Layer) encryption technology, which keeps all data exchanged between your browser and the server secure. Payment information, login credentials, and personal details are all transmitted through encrypted channels, so third parties cannot read them.
Casino & Table Games
In Baccarat, you bet on one of three outcomes — Player, Banker, or Tie. The dealer deals two cards to each of two hands; the hand closest to 9 points wins. 10, Jack, Queen, and King have a value of zero; all other cards are worth their face value. If the combined value of two cards exceeds 9, the left digit is dropped.
In Roulette, a spinning wheel has pockets numbered 0 to 36 (in the European version). A player places a bet on a number, a colour (red/black), odd/even, or a group of numbers. The pocket the ball lands in is the winning result. Betting directly on a single number gives a higher payout but lower odds; betting on a colour gives higher odds but a lower payout.
Yes, in live dealer games a trained human dealer runs the game from a studio and is broadcast live to your screen via high-definition cameras. When you place a bet, it reaches the dealer in real time. There is also a chat feature so you can talk to the dealer. It gives the feel of a real casino, from home.
At fg61, different tables have different limits, suitable for players of all levels from beginners to experienced. Low-limit tables are available for new players and high-limit tables for experienced ones. Before entering each game's lobby, the minimum and maximum bet for that table is displayed, so you can decide in advance.
Teen Patti is a South Asian card game where each player receives three cards and the one with the best hand wins. In Andar Bahar, one card is placed face-up in the middle of the table and players bet on whether the next matching card will fall on the Andar (inside) side or the Bahar (outside) side. Both games are easy to learn and fast-paced.
RTP is the theoretical percentage of total bets that a game returns to players over the long run. For example, a game with a higher RTP theoretically returns more to players. However, RTP is a long-term average — the outcome of a single session does not depend on it. Understanding Volatility (the degree of variance) makes it easier to decide which game suits your playing style.
Member Account
First, make sure you have entered your username and password correctly and that Caps Lock is not on. If you have forgotten your password, use the "Forgot Password" option. Clear your browser's cache and cookies and try again. If the problem persists, contact live chat — the support team will resolve it quickly. Make sure the correct site address is fg61.lat.
Yes, some information such as email address or mobile number can be updated directly from Profile Settings. However, for changes to important identity-related information like your name, you may need to contact support. After any change, a verification SMS or email may be sent — this is part of the security process.
Yes. It is possible to log in to fg61 from multiple devices. However, the first time you log in from a new device, a verification code may be sent for security. This code is for your use only — do not share it with anyone. Once the device is trusted, you may not be asked for a code again next time.
A username generally needs to be between 6 and 20 characters and created using a combination of letters and numbers. Spaces or special characters are generally not accepted. A password should be at least 8 characters long, and security improves with a mix of uppercase letters, lowercase letters, and numbers. Specific instructions are shown on the registration form.
No. Only one account is allowed per person. If multiple accounts exist, they may be closed and bonuses may be forfeited. If for any reason you cannot access your old account, do not try to open a new one — contact support directly instead.
At fg61, you can get up to a 200% bonus of ৳5,000 on your first deposit, and the wagering requirement is 15x the bonus amount. For example, if you deposit ৳1,000, you will get a ৳2,000 bonus and can start playing with a total of ৳3,000. Once you have placed ৳2,000 × 15 = ৳30,000 in bets, you will be eligible to withdraw winnings from the bonus.
fg61's VIP program has three tiers: Bronze — weekly cashback up to 0.3%; Silver — weekly cashback up to 0.7%; Gold — weekly cashback up to 1.0%. The more you play, the higher the tier you reach and the better the benefits you enjoy.
Still have questions?
If you did not find an answer, our support team is always ready. Talk to us in English or Bengali — whichever you are comfortable with.
Log in to fg61Live Chat
Available directly on the site 24/7. Click the chat button on the site for instant help.
Email Support
Write to [email protected]. Email is best for detailed questions.